Shipping Policy

At Tokyo Pieces, every order is carefully sourced, inspected, authenticated, and shipped directly from Japan to ensure a premium luxury shopping experience.

Processing & Authentication

Before shipment, each item undergoes a detailed authentication and quality inspection process to verify:

• Authenticity
• Condition accuracy
• Craftsmanship and materials
• Hardware, serial codes, and detailing

This process helps ensure every piece meets our quality standards before delivery.

Shipping Timeline

Estimated delivery time: 10–14 business days from Japan Including authentication and inspection.

Please note that delivery timelines may vary slightly depending on destination country, customs processing, holidays, or courier delays.

Worldwide Shipping

We offer secure worldwide shipping for eligible destinations.

All orders are carefully packaged to help protect luxury items during transit.

Duties & Import Fees

For eligible orders, duties and import charges are included in the final displayed price.

What you see is what you pay.

Customers will not be charged additional import duties at delivery for eligible regions.

Order Tracking

Once your order has been shipped, tracking information will be sent to your email address.

Shipping Address

Please ensure your shipping address is accurate before placing your order. Tokyo Pieces is not responsible for delays or issues caused by incorrect shipping information.

Lost or Delayed Shipments

While we work with trusted shipping partners, delays caused by customs clearance, weather, or courier services may occasionally occur.

If you experience an issue with your shipment, please contact our support team.

All Sales Final

Due to the nature of curated luxury and pre-owned items, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Contact Us

For shipping-related questions, please contact:

Email: support@tokyopieces.com